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When manually adding an image to an article it’d be nice if ferndesk could automatically generate the alt text for that image based on what it sees as well as the context of the surrounding text.

In Review

Generate image ALT text with AI

Alexis Taylor

Currently the search seems to always return 20 results regardless of how many actual matches there are for a search. While fuzzy search and context search is good and important, clutter can make it hard to know where to click. Additionally, if there really is no suitable article I think users should be told as such instead of being suggested other content which will end up not helping them. <img data-width="100%" data-align="left" alt="" data-featurebase-content-key="685148888d333713b12b417a/post/698ebc1b3afa76be9a022e9c/019c558e-3fc0-7462-acc4-8ad10c7e9adb/b64u-aW1hZ2UucG5n.png" src="https://685148888d333713b12b417a.featurebase-attachments.com/c/post/698ebc1b3afa76be9a022e9c/019c558e-3fc0-7462-acc4-8ad10c7e9adb/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260922T170000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260922%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=c5569ced469ba622f414a3e01ea087ef7a6eeaadd07e29e048080fbe116f7020" data-featurebase-content-filename="image.png">

Reduce search results to high-quality matches

Jira integration

Articles that have had 0 views in last 3 months - remove / rename

Flag stale articles

ollym

You can only link to pages - you should be able to link to a category of articles

Link to a category

Better looking 404 page

rotimi

Something we can put in from of customers before they hit the contact form<blockquote>Is there a way Ferndesk will stop people from asking questions that our docs can answer? One of the most important thing to me now is, if the documentation answers the customer's question, that question should not get into Fernand. In our contact us page for example, can we force people to first chat with an AI and if it doesn't have a solution then it creates a Fernand ticket? Just an idea, please let me know what you think.</blockquote>

AI-answers/chatbot

Our articles often reference other articles. We can already create a normal text link to another article but it would be nice to have more of a card-style article insert that shows the title and snippet.

Add an "article reference" element to the editor

I would love a simple button on each of the articles that just says "Approved by Human" and which human approved it.AI is great, however it will make mistakes, so just having this final approval, especially when it comes to developer documentation, would really make me feel a bit more comfortable.

Approved by Human

Mike Hill

It would be AMAZING to use this same technology to monitor/write/update Feedback posts! We try to write Feedback Posts for anything client facing to explain it that way and notify individually that way. Not sure if that's best practice for a company but I've been looking for a way to automate the writing of these.

Support for Writing and Updating Feedback Posts

David Watson

Planned

Help center suggestions widget

Wilson Wilson

Automatic Screenshot Generation

<ul><li>Website "scraping" + cross-compare what exists to features available</li><li>I.e. Auto-Collect in Senja using Stripe does not have an article, but is a required upgrade to access.</li></ul>

Help center audits

Sara Loretta

When dealing with screenshots in complex UIs there’s always the conundrum of showing the entire screen for context and the action being hard to find or cropping the screen and losing important context.We will therefore sometimes all overlays to screenshots like shown below. It’s annoying to do those in Figma, having to export, upload, etc. It’d be amazing to be able to just draw a simple element over screenshots in Ferndesk. Ideally don’t even bake them into the image so they can inherit the brand color/style and can easily be updated throughout the entire helpdesk. You could just store the coordinates and size of the overlay elements with the image and then render the overlays with html. That could even make them interactive down the road! Lots of cool potential here!On a related note it’d be nice to customize how the AI highlights things in screenshots. If there was a setting for screenshot annotation/overlays, the AI could perhaps also reference that when creating screenshots.<img src="https://685148888d333713b12b417a.featurebase-attachments.com/c/post/698e7bc18c738f8f81a77dd4/019c548e-5d27-7cd5-a246-a9daa6fe8dda/b64u-MDE5YzU0OGUtNTg2OS03ZTM1LWFmYmMtNjU3YzcwZDg1ZTlk.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260922T170000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260922%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=d1f488e25a165f9282830b4acd9fe63a0449ecd356ddf409dc2a992564d45a7d" data-width="100%" data-align="left" alt="" data-featurebase-content-key="685148888d333713b12b417a/post/698e7bc18c738f8f81a77dd4/019c548e-5d27-7cd5-a246-a9daa6fe8dda/b64u-MDE5YzU0OGUtNTg2OS03ZTM1LWFmYmMtNjU3YzcwZDg1ZTlk.png" data-featurebase-content-filename="019c548e-5869-7e35-afbc-657c70d85e9d">

Decorating screenshots

Whether our domains collection has no articles at all or has an unpublished draft, the live helpcenter shows the category in the sidebar. Imo it should be hidden.<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="685148888d333713b12b417a/post/698e7fce44f3636363d06c63/019c54a2-5685-70a5-9264-3f58c694ade0/b64u-aW1hZ2UucG5n.png" src="https://685148888d333713b12b417a.featurebase-attachments.com/c/post/698e7fce44f3636363d06c63/019c54a2-5685-70a5-9264-3f58c694ade0/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260922T170000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260922%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=0cf5a22d0bf2039333b246dd61bd315fa8755672786086f6625d5053aee9742c" data-featurebase-content-filename="image.png"><img data-width="100%" data-align="left" alt="" data-featurebase-content-key="685148888d333713b12b417a/post/698e7fce44f3636363d06c63/019c54a2-2b61-78c0-89b2-5f9a0739a92c/b64u-aW1hZ2UucG5n.png" src="https://685148888d333713b12b417a.featurebase-attachments.com/c/post/698e7fce44f3636363d06c63/019c54a2-2b61-78c0-89b2-5f9a0739a92c/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260922T170000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260922%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=9d9c4f5c2871ba64c55c634c8d71d7346494d994dd6dc5e4c454ced53a62ab1d" data-featurebase-content-filename="image.png">

Don't show a collection if it has no live articles

<ul><li>Quick edit link</li><li>From live view on right, through to edit</li><li>Allows quick fixes to mistakes discovered on front end without searching</li><li>See example</li></ul><img data-width="100%" data-align="left" data-featurebase-content-key="685148888d333713b12b417a/post/68514a2dbb87f407eb0bf6ea/01977d89-9207-70f9-8f86-f9bd46c18252/b64u-aW1hZ2UucG5n.png" src="https://685148888d333713b12b417a.featurebase-attachments.com/c/post/68514a2dbb87f407eb0bf6ea/01977d89-9207-70f9-8f86-f9bd46c18252/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260922T170000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260922%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=512423737b09f9e1eb997566184f8df7c5d59d46b83373528c12b9bf3580c27b" data-featurebase-content-filename="image.png">

Quick edit articles directly from the live site

olly

Completed

Audits - Find out what releases need to be documented

There is no way in the dashboard to delete an article.

Delete an article

Articles should include 1-2 backlinks to features access in Senja. I.e. if an article is about Tags, the backlink should open the Tags tab in the app. This will help with SEO, and reduce time on the KB maintainer role.

Dynamically add backlinks to articles

I can’t seem to find a way to search for articles in the dashboard. I have track the path to it manually from our published docs to the admin dashboard.

Add search within admin dashboard

Created a new article (that is better than the old one)For the real cursor feel I would like to just post a second message to it that says: merge with other article Possible to send follow up questions

Follow up question on article

Tiebe Parmentier

Is there somewhere this can be a universal setting to include? Under Contact in settings, its just the Senja Contact page link. Maybe this is a good place to put it. I fixed this one, but for future articles:<img data-width="100%" data-align="left" data-featurebase-content-key="685148888d333713b12b417a/post/6871281bad2372ad157c8e66/0197fa04-541f-7800-93fd-380efb026a64/b64u-Q2xlYW5TaG90IDIwMjUtMDctMTEgYXQgMTAuMDMuMDVAMngucG5n.png" data-featurebase-content-filename="CleanShot 2025-07-11 at 10.03.05@2x.png" src="https://685148888d333713b12b417a.featurebase-attachments.com/c/post/6871281bad2372ad157c8e66/0197fa04-541f-7800-93fd-380efb026a64/b64u-Q2xlYW5TaG90IDIwMjUtMDctMTEgYXQgMTAuMDMuMDVAMngucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260922T170000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260922%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=faec7364de76eab47985ab362f47e4b1bfacd10834e3f9007aca5d0bff8dd8f6">