Approved by Human
I would love a simple button on each of the articles that just says "Approved by Human" and which human approved it. AI is great, however it will make mistakes, so just having this final approval, especially when it comes to developer documentation, would really make me feel a bit more comfortable.
Mike Hill 4 days ago
Approved by Human
I would love a simple button on each of the articles that just says "Approved by Human" and which human approved it. AI is great, however it will make mistakes, so just having this final approval, especially when it comes to developer documentation, would really make me feel a bit more comfortable.
Mike Hill 4 days ago
Loom Video Embed
I’d love the ability to add Loom videos. I’m migrating from another helpdesk, which already has a load of them. I’d rather not have to re-record them
Mike Hill 5 days ago
Loom Video Embed
I’d love the ability to add Loom videos. I’m migrating from another helpdesk, which already has a load of them. I’d rather not have to re-record them
Mike Hill 5 days ago
Support for Writing and Updating Feedback Posts
It would be AMAZING to use this same technology to monitor/write/update Feedback posts! We try to write Feedback Posts for anything client facing to explain it that way and notify individually that way. Not sure if that's best practice for a company but I've been looking for a way to automate the writing of these.
David Watson 4 months ago
Support for Writing and Updating Feedback Posts
It would be AMAZING to use this same technology to monitor/write/update Feedback posts! We try to write Feedback Posts for anything client facing to explain it that way and notify individually that way. Not sure if that's best practice for a company but I've been looking for a way to automate the writing of these.
David Watson 4 months ago
In Progress
Integrate with Featurebase
Fern is already using Featurebase for feedback.. would be nice to see an integration with their Docs :)
mikelgorelo 5 months ago
In Progress
Integrate with Featurebase
Fern is already using Featurebase for feedback.. would be nice to see an integration with their Docs :)
mikelgorelo 5 months ago
Completed
Follow up question on article
Created a new article (that is better than the old one) For the real cursor feel I would like to just post a second message to it that says: merge with other article Possible to send follow up questions
Tiebe Parmentier 5 months ago
Completed
Follow up question on article
Created a new article (that is better than the old one) For the real cursor feel I would like to just post a second message to it that says: merge with other article Possible to send follow up questions
Tiebe Parmentier 5 months ago
Completed
Delete a support trend
Some are not relevant, want these out of my feed. So specific to certain customers that an articles does not make sense
Tiebe Parmentier 6 months ago
Completed
Delete a support trend
Some are not relevant, want these out of my feed. So specific to certain customers that an articles does not make sense
Tiebe Parmentier 6 months ago
Completed
Articles not being suggested
@Wilson Wilson we haven’t had any new articles populate in 2+ weeks. Not sure if this is a good or bad sign.
Sara Loretta 6 months ago
Completed
Articles not being suggested
@Wilson Wilson we haven’t had any new articles populate in 2+ weeks. Not sure if this is a good or bad sign.
Sara Loretta 6 months ago
Planned
Custom instructions/rules for the agent
Is there somewhere this can be a universal setting to include? Under Contact in settings, its just the Senja Contact page link. Maybe this is a good place to put it. I fixed this one, but for future articles:
Sara Loretta 7 months ago
Planned
Custom instructions/rules for the agent
Is there somewhere this can be a universal setting to include? Under Contact in settings, its just the Senja Contact page link. Maybe this is a good place to put it. I fixed this one, but for future articles:
Sara Loretta 7 months ago
Completed
Dynamically add backlinks to articles
Articles should include 1-2 backlinks to features access in Senja. I.e. if an article is about Tags, the backlink should open the Tags tab in the app. This will help with SEO, and reduce time on the KB maintainer role.
Sara Loretta 7 months ago
Completed
Dynamically add backlinks to articles
Articles should include 1-2 backlinks to features access in Senja. I.e. if an article is about Tags, the backlink should open the Tags tab in the app. This will help with SEO, and reduce time on the KB maintainer role.
Sara Loretta 7 months ago