March 24th, 2026
We disappeared for a few weeks and returned with exactly eight too many features. Here's what's new in Ferndesk.
🌿 Fern V2 - she can now build and manage your entire help center, not just write articles
🔌 API docs + REST API - upload an OpenAPI spec, get a full API reference with interactive playground
🧱 New editor blocks - cards, accordions, steps, tabbed code, task lists, columns
🗂️ Sections - organize your help center into top-level tabs
🔍 Customer conversation browser - browse support conversations by coverage gaps and assign them to Fern
⚡ Content actions - readers can copy as markdown, open in ChatGPT/Claude, or ask your AI assistant
🌐 Chrome extension V2 - search past chats, see Fern's full working history, manage parallel conversations
💬 Plain + Pylon - connect your support tools so Fern learns from real conversations
Customer Spotlight: We Are Distributed
We Are Distributed is a career management and employment platform for remote workers. David Oragui shares how Ferndesk gave his team a fully automated help center that stays in sync with their codebase, saving 20+ hours every week.
"Ferndesk easily saves us 20+ hours per week & I can't wait to roll it out across all of our applications."
Fern V2
Fern used to write and edit articles. That was it.
Now she can build out collections, create sections, set up API references, rebuild your help center's structure, and propose every change as a staged update you review before publishing. You see exactly what she wants to add, change, or move. Keep what looks right, discard what doesn't.
API docs + REST API
Upload an OpenAPI spec (or point to a URL) and Ferndesk generates your full API reference: endpoint pages with parameter types, request/response schemas, authentication details, and an interactive playground for live testing.
URL-based specs refresh automatically, so your API docs stay current. They also get the same search, translations, and OG images as the rest of your help center.
We also launched the Ferndesk REST API, so you can manage your help center programmatically.
New editor blocks
Six new content blocks to make your docs richer:
Cards - icon, title, body, and optional CTA button. Vertical or horizontal layout.
Accordions - collapsible sections. Set expanded by default if you want.
Steps - auto-numbered step flows with custom icons. Great for onboarding and setup guides.
Tabbed code blocks - group multiple code files under one block with named, switchable tabs.
Task lists - interactive checklists that persist per reader. Readers check off steps as they go.
Columns - 2, 3, or 4-column grid layouts for side-by-side content.
If your docs have ever felt like walls of text, these help. Especially for developer guides, API tutorials, and anything with sequential steps.
Sections
Your help center now has a top layer above collections: sections.
Each section is a tab (think "Getting Started", "Guides", "API Reference") with its own set of collections, articles, and API references underneath.
If you've been cramming everything into one flat structure, sections let you break it apart properly. Fern can create and manage them too.
Article content actions
Every article and API page now has quick actions for readers:
Ask AI - query your assistant about the page
Copy as Markdown - for pasting into LLMs or internal tools
Open in ChatGPT / Claude - pre-loaded with the article URL
View as Markdown - raw content in a new tab
Toggle each one on or off from your help center settings.
Improved customer conversation browser
Ever wonder what your customers are actually asking about, and whether your docs cover it?
Now you can see every conversation your support team has handled, grouped by whether the answer is already in your help center, partially covered, or completely missing. Filter by theme, escalation, or resolution time to find the biggest gaps. Then select the conversations and ask Fern to write the missing docs.
Chrome extension V2
The Ferndesk Chrome extension got a major upgrade. You can now search through past conversations with Fern, see her full working history inline (every article, collection, and section she's proposing), and manage multiple parallel draft updates from the sidebar.
It's the same Fern workspace experience, but accessible from any tab in your browser.
Plain + Pylon
Ferndesk now integrates with Plain and Pylon.
Plain: widget contact forms route into Plain as threaded conversations with full customer context. We also built customer cards for Plain's dashboard, so your support team sees the full picture without switching tabs.
Pylon: resolved conversations from Slack communities and Discord servers feed into Ferndesk. Fern reads them and spots documentation gaps, the same way she does with your other support tools.
February 20th, 2026
Here's what's new at Ferndesk this week:
🖼️ Automatic OG images - Your help center articles now have auto-generated Open Graph images for better link previews.
🔗 New integrations - Connect Pylon or HubSpot (beta) to keep your help center current based on your support conversations. Also migrate your docs from HubSpot to Ferndesk in one click.
🌍 Manual translations - Edit Fern's auto-translated articles
🈳 Multilingual support for widget - now your widget supports multiple languages.
🎯 Improved Customer Requests Browser - browse customer requests in your support inbox by documentation coverage, escalation, and time to resolution. Assign to Fern in one click.
✨ AI collection descriptions - Generate collection descriptions with one click.
Automatic OG images
Every help center article now gets branded Open Graph images automatically.
When someone shares your article on Slack, Twitter, or anywhere else, they'll see a clean preview with your branding and article preview. Ferndesk generates these on autopilot. No setup required.
Pylon and HubSpot integrations
Ferndesk now connects to Pylon and HubSpot (beta).
Connect Pylon to import resolved tickets from your Slack communities, Discord servers and more. Fern uses these to spot documentation gaps and suggest articles based on real community questions.
Connect HubSpot (in beta) to migrate your help center in one click, or spot documentation gaps from closed tickets.
Both work like our existing integrations: connect once in your integrations dashboard, and Fern does the rest.
Manual translation editing
Ferndesk auto-translates articles into 10+ languages, but sometimes you need exact phrasing, technical terms, brand voice, or just better wording.
Now you can manually edit any translation. Switch to the language you want, open the article, and edit the content directly in the new translation editor. Your changes override the AI translation permanently, even when the source article updates. You can retranslate with AI at any time.
Widget translations
Widgets now inherit the enabled languages in your help center.
The widget auto-detects the user's locale and loads the right language. You can use Ferndesk's auto-generated translations or customize them in the widget's settings.
You can also override them from the Ferndesk SDK.
Improved Customer Requests browser
Fern already surfaces recommendations for what to document next, but sometimes you want to dig into the data yourself.
The new Customer Requests Browser gives you a full, searchable view of every question your customers have asked and the answers they received, so you can spot gaps and patterns on your own terms.
Filter by documentation coverage, by escalation status, or by themes. Sort by newest or longest resolution time to find the conversations that hurt the most. When you spot something worth documenting, hit "Ask Fern to document" to turn it into an article, individually or in bulk.
Other improvements
You can now generate collection descriptions with AI
Overhauled search - fewer, more accurate results
Improved help center readability on desktop and mobile.
General performance improvements (faster loads, smoother interactions)
Fixed an issue that caused the app to crash when you have multiple integrations of the same type connected.
Added button to regenerate organization context in settings
February 13th, 2026
Here's what's new at Ferndesk this week:
🌐 Live chat integrations - Open your Crisp, Intercom, or Help Scout live chat from your Ferndesk widget.
📝 Editor refresh - The Ferndesk text editor is now much easier to use.
🪲 Dozens of bug fixes and quality of life improvements
Live chat integrations
The Ferndesk widget used to only offer email support when customers needed help.
Now, if you're using Crisp, Help Scout, or Intercom, the Ferndesk widget can open up your live chat when customers click to contact you, or when Ferndesk's AI assistant can't answer their questions.
Watch this video to see this integration in action:
Editor refresh
Our first hire, Victor, spent a week fixing countless bugs and quirks in the Ferndesk editor.
We've fixed inconsistent styling, bugs with drag and drop, and smoothed out a bunch of UX issues that made things feel rougher than they should.
You'll notice the difference next time you're editing one of Fern's articles, or writing an article manually.
Other improvements
It's now possible to delete your account without contacting support.
Fixed rendering issues that came up while chatting with Fern.
Fixed a bug with editing collections in succession.
Improved screenshot generation reliability.
Fixed issues with long navigation sections in the help center.
Improved internal linking in Fern-drafted articles. Now she makes fewer mistakes.
January 30th, 2026
This week, we're making docs even less painful (you're welcome) with the Ferndesk Chrome extension! Here's what else is new at Ferndesk:
🌐 Ferndesk for Chrome - Chat with your docs, update them from anywhere, draft responses to customers.
👨🏾💻 Employee #2 - Welcoming Victor to the Ferndesk team.
🚧 Ferndesk status page - One place to check if Ferndesk is up.
And of course, many, many smaller improvements and bug fixes…
Ferndesk for Chrome
I used to hate updating documentation.
Not because it's hard. Because it's annoying.
You're answering a ticket, you realize the docs are wrong, and now you have to open a new tab, find the article, make the edit, and by then you've lost your flow completely.
So today we're launching a Chrome extension that puts all your docs in a sidebar. Chat with them, search them, update them, without ever leaving the page you're on.
This feature is available on all plans. So try it out, and let us know what you think!
Welcoming Employee #2
Over the last half-year, I've run Ferndesk as a one-man show. Every line of code, every sentence in marketing and every design decision was made by me.
But you can only go so far as a team of one. It's time to change that!
Victor is fresh out of college and already scary-talented. No pedigree. No long résumé. Just raw talent and the kind of hunger you can't teach.
He's joining as our first employee, building features, fixing bugs, and learning what it means to build something from scratch.
Today's Chrome extension? He built that!
Welcome to Ferndesk, Victor!
Other improvements
We now have a status page where you can check if Ferndesk is down. Ideally, that shouldn't happen!
Images in the help center now open up in lightboxes!
Fixed bugs with sitemaps, and redirects in help centers.
January 22nd, 2026
Hola! Bonjour! Ciao! Hey!
This week, we're shipping one of the most requested Ferndesk features of all time: multilingual support! Along with a bunch of other exciting releases. Here's what's new in Ferndesk.
🌏 AI translations - Translate your help center into 10+ languages with AI.
⚡ Help center performance improvements - Your help center now loads up to 5x faster.
🔔 ICYMI: Automatic screenshot generation - Fern can now take annotated screenshots for you.
And of course, many, many smaller improvements and bug fixes…
AI translations
Your help center only works for customers who speak your language. Everyone else has to struggle with Google Translate, or open up a support ticket.
And translating manually? That means hiring translators, juggling spreadsheets, keeping every version in sync.
That's time you should spend actually growing your business.
So starting from today, Ferndesk can now translate your entire help center on autopilot with AI.
This feature is available on all plans. So try it out, and let us know what you think!
Performance improvements
No more waiting forever for your help center to load. Your docs now render up to 5x faster for your users.
We're working on making it even faster over the next few weeks.
ICYMI: Automatic Screenshot Generation
Every time you update your UI, the screenshots in your docs break. And fixing them is such a pain.
You click through the flow, screenshot, crop, annotate, upload. Repeat for every doc. That's terrible.
We're making things so much easier with Ferndesk.
Now Fern can log into your app, and take annotated screenshots on your behalf.
Other improvements
Fern now creates better, more accurate recommendations for product changes on GitHub.
Images in your help center now open in a lightbox.
We spent this week fixing dozens of bugs with even more to come. Have an issue? Reply to this email.
You can now customize the icon and its color in widgets.
January 15th, 2026
This week, we're shipping something that'll completely automate the most tedious part of documentation: screenshots… along with a bunch of other exciting releases.
🖼️ Automated screenshots - Fern can now log into your app, and take screenshots on your behalf.
📨 Email Fern - Ask Fern to write your docs via email.
📕 Markdown for AI agents - improve your help center's visibility to ChatGPT and other AI chatbots.
And of course, many, many smaller improvements and bug fixes…
Automated screenshots
Every time you update your UI, the screenshots in your docs break. And fixing them is such a pain.
You click through the flow, screenshot, crop, annotate, upload. Repeat for every doc. That's terrible.
Today, we're making things so much easier with Ferndesk.
Now Fern can log into your app, and take annotated screenshots on your behalf.
This feature is experimental, and is available on all plans during beta.
So try it out, and let us know what problems you run into!
Email Fern
Now you can assign tasks to Fern over email.
Share new info in a support ticket? Forward it to Fern
Need to update an article with a screenshot? Email Fern
A customer tells you your docs are outdated? Forward it to Fern
Every workspace gets its own email address, so you can loop Fern into your workflow without opening another tab.
This is also useful for building automations in Zapier & N8N, you can just email her!
Markdown for AI agents
Need your docs to show up in ChatGPT, Perplexity, and Gemini? Fern now generates llms.txt and markdown routes for every article automatically. AI search engines can better crawl your help center and cite your docs as sources, no extra work required.
Your help center is already optimized for Google. Now it's optimized for the next generation of search.
Other improvements
External links now open in a new tab by default
We've fixed multiple rendering issues with tables in the editor and help center
Fixed an issue with broken pasting
Fixed layout issues on the Fern page
January 9th, 2026
This week, we shipped dozens of quality of life improvements that make Ferndesk a LOT nicer to use. Here's what's new in Ferndesk…
🏢 Multiple workspaces - Use Ferndesk for multiple brands, or internal SOPs without creating a new account.
🌿 Unified Fern page - Manage Fern's recommendations and tasks from one, unified page.
🔔 Push notifications - Get notified when Fern completes tasks with push notifications
💬 @mention articles and collections - when assigning tasks to Fern
🦾 Smarter agent - Fern is now able to work on longer, more complex tasks more reliably.
📎 Upload files in follow ups - You can now upload images and other files in follow up messages to Fern
And of course, many, many smaller improvements and bug fixes…
Unified Fern page
We've consolidated Fern's recommendations and tasks into one unified page.
Before, you'd jump between different views to see what Fern recommended vs what you assigned vs what was being worked on. Now it's all in one place, just open Fern and see everything.
Cleaner, faster, easier to manage.
Create multiple workspaces
You can now create separate workspaces for different products, brands, or even internal SOPs, all from one account. Each workspace gets its own help center, integrations, billing, and team settings.
This is especially useful for:
Companies with multiple products
Teams building both public docs and private internal SOPs
Agencies managing multiple client help centers
Switch between workspaces instantly from the sidebar. No more logging in and out.
Push notifications
Fern can now tap you on the shoulder when she's done.
Enable push notifications in your settings, and you'll get a browser notification when Fern finishes a task. No more checking back to see if that article rewrite is ready.
If you want to only get notified via the browser, you can also disable email notifications.
@mention articles when talking to Fern
You can now @mention specific articles or collections when assigning tasks to Fern.
Just type "@" and start typing the article name. This gives Fern better context and makes it way easier to say things like "Update @Billing FAQ with the new pricing" instead of hunting down links.
Small change, big time saver.
Smarter agent
Fern's gotten a lot better at handling longer, more complex tasks without getting confused or losing context.
We've improved how she processes edits, tracks changes, and handles tricky formatting. You'll notice fewer errors and more reliable results, especially on large, multi-step tasks.
Upload files in follow-ups
You can now upload images (and other files) in follow-up messages to Fern.
Need to send a screenshot? Drag and drop it. Want to show Fern what the new UI looks like? Upload it mid-conversation.
Makes it way easier to give Fern the context she needs without starting a whole new task.
Other improvements
Search is now significantly faster and more accurate.
You can now paste markdown directly into the editor without it breaking.
Fixed a few issues with code blocks and callouts.
Fixed bugs with the help center preview
Fixed layout issues in the help center.
January 2nd, 2026
One of my resolutions for 2026 was work-life balance.
It lasted about 36 hours.
Anyway, here's what's new in Ferndesk…
🔒 Private help centers - Put your help center behind a login. Supports SSO, OIDC, and Magic Links.
🌖 More design options - Dark mode and icons in widgets, and more.
🔥 Bolddesk integration - update your docs using support conversations in Bolddesk
✨ Refreshed settings and billing - It's now easier to manage your plan, limits, account settings and more.
🎏 New pricing comparison - Compare plans on our new pricing page.
And of course, dozens of smaller improvements and bug fixes…
Private help centers
I love building in public.
Our roadmap, our progress, and our docs are public
But for help documentation, not everyone has that luxury.
If you're a B2B product handling sensitive info, or you're building internal SOPs, you need privacy.
So today we're shipping private help centers 🔒
This is especially useful for:
Internal docs and SOPs for teams (we're already porting ours over to Ferndesk!)
Enterprise software with proprietary workflows
Healthcare/Legal/Finance products where even docs contain sensitive workflows
You can currently identify users using OIDC, Magic Links, and silently in your app via JWTs.
🔒 Make your help center private
Bolddesk integration
Now, you can import your support tickets from Bolddesk. Fern will use them to detect content gaps and write articles on your behalf.
Have another tool you'd like us to integrate with? Just reply to this email!
New design options + styling improvements
Dark mode is now available in widgets.
You can now change the button color on the help center widget.
You can now add an accent color to your help center to create a more balanced look and feel.
We've refreshed the styling on callouts and buttons.
Code blocks now include a copy button by default.
Other improvements
We've shipped a new page to manage your settings and billing.
You can now switch plans without contacting support.
The dashboard and widgets now load up to 2x faster.
We've improved the help center customization page to make it easier to navigate.
Refreshed the iconography in the app.
Fixed a bug that caused the assistant to respond with broken links.
Changed the assistant profile photo in the widget.
P.S - Want to get set up with Ferndesk? If you are dealing with repeat tickets, stale docs or a help center you hesitate to link, you can book a 15-minute Ferndesk walkthrough with me. I'll show you around Ferndesk and we can talk through how it might fit your stack.
December 24th, 2025
We could've waited until January. But then we'd have to pretend we were 'relaxing' over the holidays.
So instead… here's what's new in Ferndesk.
🌈 New help center design - We've completely refreshed the help center design to be a lot more modern.
🌏 New languages - the help center is now localized in French, Spanish and German.
🌖 Dark mode - The help center now supports dark mode.
✨ AI answers in your help center - Customers can now chat with your docs from the help center.
🎏 New icons - We've partnered with Huge Icons to bring 46,000+ beautiful icons to your docs.
And of course, dozens of smaller improvements and bug fixes…
Help center redesign
We just shipped the biggest update to Ferndesk help centers since day #1.
The old design did its job, but we knew we could do better. We wanted to build something that's cleaner, easier to navigate and actually feels like part of your product.
So we rebuilt it. Your help center now has:
A more polished, refined design
The AI assistant built in
Dark mode
But wait, there's more!
We've also partnered with Huge Icons to bring 46,000+ of the web's most beautiful icons to your help center.
To enable the new features, customize your help center.
New languages
The help center now has translations for French, German and Spanish.
Want us to add another language? Just reply to this email.
Other improvements
We've upgraded the AI assistant to respond faster and more accurately.
Drafts are now autosaved during conversations with Fern
Dozens of performance, accessibility and usability improvements to the help center.
Refreshed the help center editor.
December 10th, 2025
Your customers don’t want to talk to support. They just want answers that match how your product works today, not last quarter.
Ferndesk already fixes that by giving you a knowledge base that stays up to date automatically, so your user's only see up to date docs.
Now we are making those living docs even more powerful.
Introducing AI answers for Ferndesk.
With the new AI answers widget, customers can ask questions in plain language, and the assistant reads your always fresh docs, then replies with a clear answer and links to the articles it used.
Customers can leave positive or negative feedback and if the answer wasn't helpful they will be redirected automatically to contact support.
Unified Reporting tab
We’ve merged Help Center analytics, Signals and AI answers into a new unified reporting tab.
Now you can quickly spot opportunities to improve your help center, and delegate tasks to Fern without jumping between tabs.
Prompt templates
We've added over a dozen example prompts to the dashboard help you make the most of Fern.
Fern can
Write new articles
Update existing articles
Edit articles in bulk
Write articles from videos
And more!
Browse the gallery today by visiting the Fern tab.