January 2nd, 2026
One of my resolutions for 2026 was work-life balance.
It lasted about 36 hours.
Anyway, here's what's new in Ferndesk…
🔒 Private help centers - Put your help center behind a login. Supports SSO, OIDC, and Magic Links.
🌖 More design options - Dark mode and icons in widgets, and more.
🔥 Bolddesk integration - update your docs using support conversations in Bolddesk
✨ Refreshed settings and billing - It's now easier to manage your plan, limits, account settings and more.
🎏 New pricing comparison - Compare plans on our new pricing page.
And of course, dozens of smaller improvements and bug fixes…
I love building in public.
Our roadmap, our progress, and our docs are public
But for help documentation, not everyone has that luxury.
If you're a B2B product handling sensitive info, or you're building internal SOPs, you need privacy.
So today we're shipping private help centers 🔒
This is especially useful for:
Internal docs and SOPs for teams (we're already porting ours over to Ferndesk!)
Enterprise software with proprietary workflows
Healthcare/Legal/Finance products where even docs contain sensitive workflows
You can currently identify users using OIDC, Magic Links, and silently in your app via JWTs.
🔒 Make your help center private
Now, you can import your support tickets from Bolddesk. Fern will use them to detect content gaps and write articles on your behalf.
Have another tool you'd like us to integrate with? Just reply to this email!
Dark mode is now available in widgets.
You can now change the button color on the help center widget.
You can now add an accent color to your help center to create a more balanced look and feel.
We've refreshed the styling on callouts and buttons.
Code blocks now include a copy button by default.
We've shipped a new page to manage your settings and billing.
You can now switch plans without contacting support.
The dashboard and widgets now load up to 2x faster.
We've improved the help center customization page to make it easier to navigate.
Refreshed the iconography in the app.
Fixed a bug that caused the assistant to respond with broken links.
Changed the assistant profile photo in the widget.
P.S - Want to get set up with Ferndesk? If you are dealing with repeat tickets, stale docs or a help center you hesitate to link, you can book a 15-minute Ferndesk walkthrough with me. I'll show you around Ferndesk and we can talk through how it might fit your stack.