This week, we shipped dozens of quality of life improvements that make Ferndesk a LOT nicer to use. Here's what's new in Ferndesk…

• 🏢 Multiple workspaces - Use Ferndesk for multiple brands, or internal SOPs without creating a new account.

• 🌿 Unified Fern page - Manage Fern's recommendations and tasks from one, unified page.

• 🔔 Push notifications - Get notified when Fern completes tasks with push notifications

• 💬 @mention articles and collections - when assigning tasks to Fern

• 🦾 Smarter agent - Fern is now able to work on longer, more complex tasks more reliably.

• 📎 Upload files in follow ups - You can now upload images and other files in follow up messages to Fern

• And of course, many, many smaller improvements and bug fixes…

Unified Fern page

We've consolidated Fern's recommendations and tasks into one unified page.

Before, you'd jump between different views to see what Fern recommended vs what you assigned vs what was being worked on. Now it's all in one place, just open Fern and see everything.

Cleaner, faster, easier to manage.

Ask Fern to write your docs

Create multiple workspaces

You can now create separate workspaces for different products, brands, or even internal SOPs, all from one account. Each workspace gets its own help center, integrations, billing, and team settings.

This is especially useful for:

• Companies with multiple products

• Teams building both public docs and private internal SOPs

• Agencies managing multiple client help centers

Switch between workspaces instantly from the sidebar. No more logging in and out.

Learn more

Push notifications

Fern can now tap you on the shoulder when she's done.

Enable push notifications in your settings, and you'll get a browser notification when Fern finishes a task. No more checking back to see if that article rewrite is ready.

If you want to only get notified via the browser, you can also disable email notifications.

Turn on notifications

@mention articles when talking to Fern

You can now @mention specific articles or collections when assigning tasks to Fern.

Just type "@" and start typing the article name. This gives Fern better context and makes it way easier to say things like "Update @Billing FAQ with the new pricing" instead of hunting down links.

Small change, big time saver.

Smarter agent

Fern's gotten a lot better at handling longer, more complex tasks without getting confused or losing context.

We've improved how she processes edits, tracks changes, and handles tricky formatting. You'll notice fewer errors and more reliable results, especially on large, multi-step tasks.

Upload files in follow-ups

You can now upload images (and other files) in follow-up messages to Fern.

Need to send a screenshot? Drag and drop it. Want to show Fern what the new UI looks like? Upload it mid-conversation.

Makes it way easier to give Fern the context she needs without starting a whole new task.

Ask Fern to write your docs

Other improvements

• Search is now significantly faster and more accurate.

• You can now paste markdown directly into the editor without it breaking.

• Fixed a few issues with code blocks and callouts.

• Fixed bugs with the help center preview

• Fixed layout issues in the help center.