<p>Your customers don’t want to talk to support. They just want answers that match how your product works today, not last quarter.</p><p class="text-node">Ferndesk already fixes that by giving you a knowledge base that stays up to date automatically, so your user's only see up to date docs.</p><p class="text-node">Now we are making those living docs even more powerful.</p><p class="text-node">Introducing AI answers for Ferndesk.</p><div class="iframe-wrapper"><iframe src="https://www.youtube.com/embed/TvkbDcpUjsw" frameborder="0" allowfullscreen="true" class="w-full shadow aspect-video rounded-xl" data-youtube-video=""></iframe></div><p class="text-node">With the new AI answers widget, customers can ask questions in plain language, and the assistant reads your always fresh docs, then replies with a clear answer and links to the articles it used.</p><p class="text-node">Customers can leave positive or negative feedback and if the answer wasn't helpful they will be redirected automatically to contact support.</p><h2>Unified Reporting tab</h2><p>We’ve merged Help Center analytics, Signals and AI answers into a new unified reporting tab.</p><p>Now you can quickly spot opportunities to improve your help center, and delegate tasks to Fern without jumping between tabs.</p><h2>Prompt templates</h2><p>We've added over a dozen example prompts to the dashboard help you make the most of Fern.</p><img data-width="100%" data-align="left" alt="" data-featurebase-content-key="685148888d333713b12b417a/changelog/69396d121532d7f79961b75c/019b086e-21ca-7bce-9214-e89179ea0c5c/b64u-aW1hZ2UucG5n.png" data-featurebase-content-filename="image.png" src="https://685148888d333713b12b417a.featurebase-attachments.com/c/changelog/69396d121532d7f79961b75c/019b086e-21ca-7bce-9214-e89179ea0c5c/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260921T110000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260921%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=8f9ab6dd86015ec9e65cecdc6c2955053ecb1648c6d748292069c88090057e5d"><p>Fern can</p><ul><li><p>Write new articles</p></li><li><p>Update existing articles</p></li><li><p>Edit articles in bulk</p></li><li><p>Write articles from videos</p></li></ul><p>And more!</p><p>Browse the gallery today by visiting the <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://app.ferndesk.com/tasks">Fern tab</a>.</p>

AI Answers, unified reporting, prompt templates

Help Center

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Fixed

ferndesk

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