January 30th, 2026
Introducing Ferndesk for Chrome
Hey Wilson 👋
This week, we're making docs even less painful (you're welcome) with the Ferndesk Chrome extension! Here's what else is new at Ferndesk:
🌐 Ferndesk for Chrome - Chat with your docs, update them from anywhere, draft responses to customers.
👨🏾💻 Employee #2 - Welcoming Victor to the Ferndesk team.
🚧 Ferndesk status page - One place to check if Ferndesk is up.
And of course, many, many smaller improvements and bug fixes…
Ferndesk for Chrome
I used to hate updating documentation.
Not because it's hard. Because it's annoying.
You're answering a ticket, you realize the docs are wrong, and now you have to open a new tab, find the article, make the edit, and by then you've lost your flow completely.
So today we're launching a Chrome extension that puts all your docs in a sidebar. Chat with them, search them, update them, without ever leaving the page you're on.
This feature is available on all plans. So try it out, and let us know what you think!
Welcoming Employee #2
Over the last half-year, I've run Ferndesk as a one-man show. Every line of code, every sentence in marketing and every design decision was made by me.
But you can only go so far as a team of one. It's time to change that!
Victor is fresh out of college and already scary-talented. No pedigree. No long résumé. Just raw talent and the kind of hunger you can't teach.
He's joining as our first employee, building features, fixing bugs, and learning what it means to build something from scratch.
Today's Chrome extension? He built that!
Welcome to Ferndesk, Victor!
Other improvements
We now have a status page where you can check if Ferndesk is down. Ideally, that shouldn't happen!
Images in the help center now open up in lightboxes!
Fixed bugs with sitemaps, and redirects in help centers.