February 20th, 2026
Automatic OG Images, Manual translations, Translated Widget
Here's what's new at Ferndesk this week:
🖼️ Automatic OG images - Your help center articles now have auto-generated Open Graph images for better link previews.
🔗 New integrations - Connect Pylon or HubSpot (beta) to keep your help center current based on your support conversations. Also migrate your docs from HubSpot to Ferndesk in one click.
🌍 Manual translations - Edit Fern's auto-translated articles
🈳 Multilingual support for widget - now your widget supports multiple languages.
🎯 Improved Customer Requests Browser - browse customer requests in your support inbox by documentation coverage, escalation, and time to resolution. Assign to Fern in one click.
✨ AI collection descriptions - Generate collection descriptions with one click.
Automatic OG images
Every help center article now gets branded Open Graph images automatically.
When someone shares your article on Slack, Twitter, or anywhere else, they'll see a clean preview with your branding and article preview. Ferndesk generates these on autopilot. No setup required.
Pylon and HubSpot integrations
Ferndesk now connects to Pylon and HubSpot (beta).
Connect Pylon to import resolved tickets from your Slack communities, Discord servers and more. Fern uses these to spot documentation gaps and suggest articles based on real community questions.
Connect HubSpot (in beta) to migrate your help center in one click, or spot documentation gaps from closed tickets.
Both work like our existing integrations: connect once in your integrations dashboard, and Fern does the rest.
Manual translation editing
Ferndesk auto-translates articles into 10+ languages, but sometimes you need exact phrasing, technical terms, brand voice, or just better wording.
Now you can manually edit any translation. Switch to the language you want, open the article, and edit the content directly in the new translation editor. Your changes override the AI translation permanently, even when the source article updates. You can retranslate with AI at any time.
Widget translations
Widgets now inherit the enabled languages in your help center.
The widget auto-detects the user's locale and loads the right language. You can use Ferndesk's auto-generated translations or customize them in the widget's settings.
You can also override them from the Ferndesk SDK.
Improved Customer Requests browser
Fern already surfaces recommendations for what to document next, but sometimes you want to dig into the data yourself.
The new Customer Requests Browser gives you a full, searchable view of every question your customers have asked and the answers they received, so you can spot gaps and patterns on your own terms.
Filter by documentation coverage, by escalation status, or by themes. Sort by newest or longest resolution time to find the conversations that hurt the most. When you spot something worth documenting, hit "Ask Fern to document" to turn it into an article, individually or in bulk.
Other improvements
You can now generate collection descriptions with AI
Overhauled search - fewer, more accurate results
Improved help center readability on desktop and mobile.
General performance improvements (faster loads, smoother interactions)
Fixed an issue that caused the app to crash when you have multiple integrations of the same type connected.
Added button to regenerate organization context in settings