January 22nd, 2026
Hola! Bonjour! Ciao! Hey!
This week, we're shipping one of the most requested Ferndesk features of all time: multilingual support! Along with a bunch of other exciting releases. Here's what's new in Ferndesk.
🌏 AI translations - Translate your help center into 10+ languages with AI.
⚡ Help center performance improvements - Your help center now loads up to 5x faster.
🔔 ICYMI: Automatic screenshot generation - Fern can now take annotated screenshots for you.
And of course, many, many smaller improvements and bug fixes…
Your help center only works for customers who speak your language. Everyone else has to struggle with Google Translate, or open up a support ticket.
And translating manually? That means hiring translators, juggling spreadsheets, keeping every version in sync.
That's time you should spend actually growing your business.
So starting from today, Ferndesk can now translate your entire help center on autopilot with AI.
This feature is available on all plans. So try it out, and let us know what you think!
No more waiting forever for your help center to load. Your docs now render up to 5x faster for your users.
We're working on making it even faster over the next few weeks.
Every time you update your UI, the screenshots in your docs break. And fixing them is such a pain.
You click through the flow, screenshot, crop, annotate, upload. Repeat for every doc. That's terrible.
We're making things so much easier with Ferndesk.
Now Fern can log into your app, and take annotated screenshots on your behalf.
Fern now creates better, more accurate recommendations for product changes on GitHub.
Images in your help center now open in a lightbox.
We spent this week fixing dozens of bugs with even more to come. Have an issue? Reply to this email.
You can now customize the icon and its color in widgets.